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Help & Support

Answers for shopping, selling, and your AYCE account.

Retailer ordersCommunity gearPassword help

Frequently asked questions

Where is my retailer order?

Catalog purchases are placed with the retailer after you leave AYCE. Use the retailer’s confirmation email or order history for tracking, delivery, cancellations, and returns. Shipping prices and policies are set by that retailer.

Find retailer order help
How does the community marketplace work?

Players list gear for free. Sign in and choose “I want this” on a listing to see the seller’s contact information. You and the seller agree on price, delivery, and payment directly. AYCE does not process the payment or provide escrow.

Browse the marketplace
How do I manage or remove my listing?

If you posted while signed in, open My Listings. If you posted as a guest, use the private management link you saved after publishing. Mark an item sold when the deal is done, or remove it to stop displaying it. Keep a guest management link private; anyone with it can manage that listing.

Open My Listings
Why wasn’t my listing published?

Listings pass through automated checks before publication. A rejected submission stays off the public board. The form explains what needs changing so you can revise and submit again. Passing these checks does not verify an item or seller.

List your gear
I forgot my password. How can I sign in?

Request a password reset link using the email address on your AYCE account. You can also change your password and profile details in Account Settings after signing in.

Reset your password
How do I save gear for later?

Sign in and select the heart on a catalog product to add it to your wishlist. Saved Items keeps those products together so you can return to them later.

View Saved Items
Are catalog prices and discounts guaranteed?

Retailer prices, availability, discounts, and shipping can change. Check the current price and full purchase terms on the retailer’s site before buying.

Browse deals
Does AYCE earn a commission?

AYCE may earn a commission when you buy through a catalog affiliate link, at no extra cost to you. Community marketplace listings have no listing fee or AYCE commission.

Read the terms

For an existing purchase, contact the retailer or marketplace seller directly. This page provides self-service help; it does not send messages to a support team.

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